Unwanted Products Supplied Correctly.
• Return products within 30 days of purchase, unused and in original packaging, with receipt.
• Sealed items (e.g., printer cartridges, USB drives) must remain unopened.
• Contact us via “CONTACT US” to start a return.
• Customers pay return shipping; fees are non-refundable.
• A 10% handling fee applies to cancelled orders; bulk orders may have special fees or be non-refundable.
Defective Products or Incorrectly Supplied Products
• Return defective or incorrectly supplied products within 7 days of purchase with proof.
• Only verified factory defects qualify for refund or replacement.
• Arrange returns through “CONTACT US”.
• We collect defective goods at no extra charge.
• Refunds are issued via EFT upon approval.
For further enquiries, please contact Etcetra Supplies via the Contat Us page.